Updating your Password

How to update your FocusNet password

With the number of security threats over the internet rising by the day, it is becoming increasingly important to update your password regularly.

Luckily, updating your FocusNet password is an easy process, and can be done in two ways.

1. Through your FocusNet Cloud Desktop connection

While logged into the Cloud Desktop, press and hold the Ctrl and Alt keys and tap the End key on your keyboard
You will then see the below screen – click on Change a password to update your password

You will need to fill out 3 boxes:
- Old password: This is your current password
- New password: This is the new password you wish to set
- Confirm password: Enter your new password again to confirm
Click on the arrow button to confirm the change

You will then receive a message indicating your password has been successfully changed

2. Through the FocusNet website

If you are unable to log into the FocusNet Cloud Desktop due to an expired password, you can reset your password through our website to get back up and running.
- Click here to access our password reset page, or click on the ‘Lock’ icon at the top-right of our website
- You will then be presented with the below page

Similar to the above method, you will need to fill out 4 boxes
- Domain\user name: Enter your primary email address into this box, or whichever username you use to access the FocusNet Cloud
- Current password: This is your current, or old password
- New password: This is the new password you wish to set
- Confirm new password: Enter your new password again to confirm.
Then click Submit to confirm the change
You will see a red message appear saying Your password has been successfully changed

Password Tips

You may receive an error if the ‘old password’ entered is not correct, or if the new password you are entering does not meet requirements.

Some requirements for a new password can be:

Minimum length: Your password cannot be too short
Complexity: Your password may need to contain a mix of letters (upper and lower case), numbers and symbols
History: Your new password cannot be the same as a password you have used before.

Your site IT contact should be able to elaborate further on the requirements for a new password.

Further assistance

If you are still unable to reset your password, please contact the FocusNet Service Desk and we would be happy to assist.

If you require urgent support or when you just need to talk, our Service Team is available to receive your call. Currently based in East Perth, our phone support is manned weekdays from 6:30am – 5:00pm.

For any urgent issues, our dedicated ‘After-Hours’ phone service is available 24/7.

For regular service requests, please email us, this will automatically be logged into our ITSM Software which will be addressed in a timely manner in-line with our SLA.

If you have any questions or concerns regarding billing, we are here to assist you. Please don’t hesitate to reach out to us, as we are more than happy to provide you with additional information and address any queries you may have.

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Cyber can be complex, but fixing it doesn’t have to be.

Company

Payment Details

Financial Institution: NAB
Account Name: FocusNet Pty Ltd
BSB: 086 217
Account Number: 344061739

Credit Card and Direct Debit payments are available upon request.

If you have any questions or concerns, we are here to assist you. Please don’t hesitate to reach out to us, as we are more than happy to provide you with additional information and address any queries you may have.

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Updating your Password

How to update your FocusNet password

1. Through your FocusNet Cloud Desktop connection

2. Through the FocusNet website

Password Tips

Further assistance

Cyber can be complex, but fixing it doesn’t have to be.

Company

Payment Details

Services

Specialties

Payment Details