Managed IT Services

As a managed IT service provider (MSP), we proactively manage technology infrastructure - including cyber security, network security, system maintenance, continuous monitoring, information security practices, and strategic planning - for a fixed monthly fee. This means your business avoids the overhead of an internal IT department, unexpected hardware costs, staff recruitment and training expenses, and the risk of gaps in coverage during leave or turnover. With FocusNet, you get predictable monthly costs and a full team of IT professionals, equipped with enterprise-grade tools, ready to support your business at every stage.

Our managed services provide complete, proactive support for your business technology - ensuring security, stability, and performance around the clock.

Our service packages typically include:

- 24/7 helpdesk support and remote assistance

- Proactive monitoring and system maintenance

- Network management and infrastructure optimisation

- Cyber security protection, including threat detection and patching

- Cloud management (Microsoft 365, Azure, hybrid environments)

- Data backup, disaster recovery, and business continuity

- User onboarding, licensing, and device management

- IT consulting, planning, and compliance support

All services are delivered under our customer-first approach to keep you, and your systems, performing at their best. Our service delivery is underpinned by our ISO 9001 certification and ITIL 4 practices - ensuring consistent, high-quality support, structured incident and change management, and a commitment to efficiency and continuous improvement across every aspect of your IT environment.

The cost of managed IT services in Australia typically ranges from $100-$300 per user, per month, depending on business size and support level. We offer customisable managed IT plans that include information security management, system monitoring, and proactive maintenance - ensuring predictable costs, compliance with data security standards, and maximum uptime for Australian clients.

We provide 24/7 managed IT support and monitoring for businesses that require continuous system uptime and security. Our managed services include around-the-clock service desk coverage via our after-hours phone line, remote monitoring, and incident response, ensuring issues are resolved quickly, during the workday, after-hours, on weekends, or during public holidays.

We proactively monitor networks, cloud environments, and IT security systems to detect and prevent disruptions before they impact operations. Our Perth-based support team responds to critical alerts within minutes, helping clients maintain productivity, reducing downtime, maintaining compliance, and peace of mind.

When choosing a managed service provider, look for a partner that offers proactive support, transparent pricing, strong information security practices, and a proven onboarding process. The right MSP should align with your business goals, provide 24/7 monitoring and support, hold relevant industry certifications such as ISO 9001, and have local presence and accountability.

At FocusNet, we make partnering with us simple. Our onboarding process begins with a full IT audit, where we document your existing systems, credentials, and network configurations. We then establish secure access, stabilise critical services, and implement information security and data protection measures to ensure everything is set up for long-term success.

If you are transitioning from another provider, our migration plan includes transparent communication with your previous provider, full documentation of infrastructure, and a proactive support setup.