If you require urgent support or when you just need to talk, our Service Team is available to receive your call. Currently based in East Perth, our phone support is manned weekdays from 6:30am – 5:00pm.

For any urgent issues, our dedicated ‘After-Hours’ phone service is available 24/7.

For regular service requests, please email us, this will automatically be logged into our ITSM Software which will be addressed in a timely manner in-line with our SLA.

If you have any questions or concerns regarding billing, we are here to assist you. Please don’t hesitate to reach out to us, as we are more than happy to provide you with additional information and address any queries you may have.

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Managed IT

Frustrated with Technology?

Dealing with unreliable technology and constant IT problems can be a significant burden for any business.

When your systems malfunction or underperform, it disrupts your workflow, reduces productivity, and ultimately affects your profitability.

What’s the fix?

It’s simple really, your business needs people who take the stress out of managing your technology. 

At FocusNet, our expert team collaborates with you to ensure your IT infrastructure is dependable, efficient, and customized to meet your specific business needs. We go beyond just managing your IT—we provide comprehensive support to cover all aspects of your technology.

The result is a seamless, stress-free IT experience helping you to reach your business goals.

Save Time Managing Your Business

Our solutions enable you to focus on what matters most in your business.

24/7 Support

The company’s success has been built on a reputation of delivering quality work with a clear customer focus. As such, we provide all customers access to a dedicated Service Desk 24/7 365 days a year.

IT Management

IT services are often reactive in nature but that is not our approach. As a proactive IT partner we focus on understanding your challenges both now and down the track to align your technology to achieve the best outcomes possible.

Hardware & Software

FocusNet has strategic alliances with leading industry hardware and software vendors. We will commission, install, and provide training for the hardware we sell, resulting in total value from your purchase.

Internet Solutions

FocusNet’s Internet services are designed to provide consistent, cost-effective business communications and timely support, ensuring minimal interruptions in your flow of communications.

A partnership built on
Trust Respect Technology |

FocusNet’s Managed IT services provide a partnership based on trust, mutual respect and the right technology. Our team is dedicated to working with you to ensure your technology needs are accomplished smoothly, efficiently and consistently.

A managed IT service allows clients to achieve their business goals as FocusNet Technology becomes a trusted adviser; aligning your technology with your business, to your specific requirements.

FocusNet Technology’s Managed IT support service is designed to give you the much-needed peace of mind, taking care of your IT so you can focus on running your business.

Our Managed Services Common Questions

As a managed IT services provider (MSP), we proactively manage technology infrastructure - including cyber security, network security, and system maintenance — for a fixed monthly fee. This approach provides 24/7 monitoring, strong information security practices, and strategic planning without the overhead of maintaining an internal IT department.

The cost of managed IT services in Australia typically ranges from $100–$300 per user per month, depending on business size and support level. We offer customisable managed IT plans that include information security management, system monitoring, and proactive maintenance — ensuring predictable costs, compliance with data security standards, and maximum uptime for Australian clients.

We provide 24/7 managed IT support and monitoring for businesses that require continuous system uptime and security. Our managed services include around-the-clock service desk coverage via our after-hours phone line, remote monitoring, and incident response, ensuring issues are resolved quickly, during the workday, after-hours, on weekends, or during public holidays.

We proactively monitor networks, cloud environments, and IT security systems to detect and prevent disruptions before they impact operations. Our Perth-based support team responds to critical alerts within minutes, helping clients maintain productivity, reducing downtime, maintaining compliance, and peace of mind.

Our managed services provide complete, proactive support for your business technology — ensuring security, stability, and performance around the clock.
Our service packages typically include:
- 24/7 helpdesk support and remote assistance
- Proactive monitoring and system maintenance
- Network management and infrastructure optimisation
- Cyber security protection, including threat detection and patching
- Cloud management (Microsoft 365, Azure, hybrid environments)
- Data backup, disaster recovery, and business continuity
- User onboarding, licensing, and device management
- IT consulting, planning, and compliance support
All services are delivered under our security-first framework, aligned with Australian data security standards, to keep your systems compliant and performing at their best.

We can seamlessly take over from your current IT provider with minimal disruption to your operations. Our transition process begins with a full IT handover audit, where we document existing systems, credentials, and network configurations. We then establish secure access, stabilise critical services, and implement information security and data protection measures to ensure continuity.
Our onboarding and migration plan includes transparent communication with your previous provider, full documentation of infrastructure, and a proactive support setup. Once complete, you’ll benefit from 24/7 monitoring, local support, and a security-first approach aligned with Australian data security standards.

Not just good IT but good people

Your local team of IT Services and Support Experts

Our digital world is evolving at such pace it’s more difficult than ever to stay on-top of the latest tech and the risks that come with that to your business. Having a proficient team with comprehensive knowledge of available options and suitable IT solutions for your specific needs is indispensable.

Even if you already possess an established IT department, it’s crucial to assess how much of their valuable time is consumed by routine tasks like backups, patching, and maintenance, detracting from more strategic endeavors.

As your business expands and adapts, the complexity of your IT requirements will increase. With FocusNet as your technology partner, you can rest easy, knowing you have reliable support at every stage of your business journey

Cyber can be complex, but fixing it doesn’t have to be.

Company

Payment Details

Financial Institution: NAB
Account Name: FocusNet Pty Ltd
BSB: 086 217
Account Number: 344061739

Credit Card and Direct Debit payments are available upon request.

If you have any questions or concerns, we are here to assist you. Please don’t hesitate to reach out to us, as we are more than happy to provide you with additional information and address any queries you may have.

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© 2025 FocusNet Technology | ABN 30 606 250 006 

Payment Details

Financial Institution: NAB
Account Name: FocusNet Pty Ltd
BSB: 086 217
Account Number: 344061739

Credit Card and Direct Debit payments are available upon request.

If you have any questions, please don’t hesitate to contact us at [email protected] or call 1300 077 777.