If you require urgent support or when you just need to talk, our Service Team is available to receive your call. Currently based in East Perth, our phone support is manned weekdays from 6:30am – 5:00pm.
For any urgent issues, our dedicated ‘After-Hours’ phone service is available 24/7.
For regular service requests, please email us, this will automatically be logged into our ITSM Software which will be addressed in a timely manner in-line with our SLA.
If you have any questions or concerns regarding billing, we are here to assist you. Please don’t hesitate to reach out to us, as we are more than happy to provide you with additional information and address any queries you may have.


FocusNet’s business cyber security services (7 Cybersecurity Tools To Fortify Your Business) are built around that responsibility. Modern threats do not look like they did five years ago, and neither do the environments we protect. Cloud platforms, SaaS applications, remote staff, and AI-driven workflows have widened the surface every attacker looks at, so our approach reflects how businesses actually operate now, not how they operated when the old checklists were written.
From a cyber security assessment that maps where you stand today, to staff cyber awareness training that closes the human gap, cyber security consultancy that guides your strategy, and penetration testing that stress-tests your defences under real conditions, each layer works together to keep client data confidential, accurate, and available (the same three outcomes our ISO 27001 ISMS is built to preserve).
A robust cyber security posture starts with a clear understanding of your cyber risk.
Our Cyber Health Check is a practical cyber security audit that shows exactly where your business stands and what to fix first. You get a clear cyber risk assessment, prioritised recommendations, and a benchmark against ACSC guidelines, the formal, evidence-based standard that regulators, auditors and boards expect. Click through for what is covered and current pricing.
Most cyber incidents start with a single careless click, usually from inside your own business. Staff cyber awareness training turns your team into the first line of defence against modern threats, with short, practical modules and simulated phishing that build real habits. Click through for what’s included and current pricing.
Sometimes you need a cyber security consultant in your corner, not another platform to log into. We help you set strategy, meet compliance obligations, and make confident calls when something changes, without the jargon, because we understand both the threats and your business. Click through for more information.
Our penetration testing services put your defences under real pressure. We simulate the same techniques a modern attacker would use, surface the weaknesses that automated scanners miss, and hand back a prioritised report showing exactly what to fix and why. Findings, evidence, remediation, all in plain English. Click through for scope and pricing.
Cyber risk does not sit still, and neither does the guidance that measures it.
The ACSC Essential Eight is being retired, and the incoming Essentials series is built upon it, extending the same fundamentals to match how modern IT environments have grown. Cloud, SaaS, remote work, and agentic AI have widened the surface every attacker looks at, and the new series reflects that with dedicated chapters for Enterprise IT, Cloud, and Operational Technology.
That transition is already baked into how we work. FocusNet delivers managed cyber security, cyber compliance services, and cyber security services Australia-wide for businesses that need cyber treated as core operations, not background IT, grounded in an ISO 27001 ISMS, aligned to the Essential Eight today, and moving with the Essentials series as it evolves.
The standards will keep evolving. So will we. What stays constant is the outcome: cyber security services your business, your clients, and your regulators can rely on.

FocusNet applies layered technical controls, including encryption, access management, and continuous monitoring, aligned with Australian data security standards and built on our ISO 27001 certified ISMS. Regular cyber security audits and risk assessments confirm those controls stay effective as your environment changes.
Under the Privacy Act 1988 and the Notifiable Data Breaches scheme, Australian businesses must take reasonable steps to protect personal information and report eligible data breaches to affected individuals and the regulator. FocusNet's cyber compliance services build these obligations into every system we manage, so compliance is a default outcome of how we operate, not an afterthought.
Yes. Our cyber security consultants assess your current environment against insurer expectations, close gaps in controls such as MFA or backup testing, and provide the documentation insurers ask for at application or renewal.
Most Australian cyber insurers expect multi-factor authentication, tested data backups, endpoint protection, a documented incident response plan, staff security awareness training, and a regular patching and vulnerability management schedule. These controls typically apply whether you are applying for a new policy or renewing an existing one.
Small and medium businesses can strengthen their cyber security by enabling multi-factor authentication, keeping software patched, and training staff to recognise threats. FocusNet provides affordable cyber security services and network security solutions tailored to Australian SMBs, including audits, managed firewalls, and endpoint protection aligned with ACSC guidelines.
Zero-trust security assumes no device or user is trusted by default; every connection is verified before access is granted. We build zero-trust principles into the network and information security models we design, helping you reduce internal risk, protect data integrity, and meet Australian data security standards across hybrid and remote work environments.
We protect businesses against ransomware through proactive prevention, detection, and rapid response. Our layered approach includes endpoint protection, network security, real-time monitoring, and tested data backups for quick recovery, backed by staff cyber awareness training, email filtering, and threat intelligence that reduce the risk of an attack spreading.
We provide continuous cyber threat monitoring through detection, analytics, and response systems. Combining network security, endpoint monitoring, and threat intelligence, including SIEM and EDR platforms, our 24/7 operations team identifies suspicious activity in real time and works to contain it before it escalates.
We follow a structured, rapid response process to contain, investigate, and remediate security breaches, aligned with ACSC guidelines and Australian data security standards. The process runs through detection and alerting, containment, investigation, eradication and recovery, and reporting, delivered as part of our managed cyber security services.
We implement multi-layered cyber security measures across networks, data, and users, including next-generation firewalls, EDR and threat intelligence, multi-factor authentication, encryption and secure backups, and cloud and zero-trust frameworks. All solutions align with Australian data security standards, ACSC guidelines, and ISO 27001 best practices.
FocusNet's Information Security Management System holds ISO 27001 certification, reflecting an established commitment to information security governance. We are also a Microsoft Solutions Partner in Modern Work, with expertise across security, threat protection, identity and access management, and backup and disaster recovery. Our cyber security services are delivered alongside partnerships with established vendors including Sophos, Fortinet, Cisco, Palo Alto Networks, Barracuda, Citrix, VMware, Red Hat, IBM, Ubiquiti, Vocus, Yealink, 3CX, Dell Technologies, Lenovo, and HP.
Financial Institution: NAB
Account Name: FocusNet Pty Ltd
BSB: 086 217
Account Number: 344061739
Credit Card and Direct Debit payments are available upon request.
If you have any questions or concerns, we are here to assist you. Please don’t hesitate to reach out to us, as we are more than happy to provide you with additional information and address any queries you may have.
© 2025 FocusNet Technology | ABN 30 606 250 006
Financial Institution: NAB
Account Name: FocusNet Pty Ltd
BSB: 086 217
Account Number: 344061739
Credit Card and Direct Debit payments are available upon request.
If you have any questions, please don’t hesitate to contact us at [email protected] or call 1300 077 777.