If you require urgent support or when you just need to talk, our Service Team is available to receive your call. Currently based in East Perth, our phone support is manned weekdays from 6:30am – 5:00pm.

For any urgent issues, our dedicated ‘After-Hours’ phone service is available 24/7.

For regular service requests, please email us, this will automatically be logged into our ITSM Software which will be addressed in a timely manner in-line with our SLA.

If you have any questions or concerns regarding billing, we are here to assist you. Please don’t hesitate to reach out to us, as we are more than happy to provide you with additional information and address any queries you may have.

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Managed IT Services

Frustrated with Technology?

Dealing with unreliable technology and constant IT problems can be a significant burden for any business.

When your systems malfunction or underperform, it disrupts your workflow, reduces productivity, and ultimately affects your business profitability.

What’s the fix?

It’s simple really, your business needs people who take the stress out of managing your technology. That’s exactly what managed IT services are designed to do.

Managed IT support helps businesses reduce downtime, improve operational efficiency, and ensure their technology remains secure, supported, and aligned with day-to-day business operations.
 
At FocusNet, our expert team collaborates with you to ensure your IT infrastructure is dependable, efficient, and customised to meet your specific business needs. We go beyond just managing your technology. From IT Service Desk services, Cloud Managed Services, and strategic IT guidance, we provide comprehensive support that covers all aspects of your technology.

The result is a seamless, stress-free IT experience helping you to reach your business goals.

Save Time Managing Your Business

Our solutions enable you to focus on what matters most in your business.

24/7 Support

The company’s success has been built on a reputation of delivering quality work with a clear customer focus. As such, we provide all customers with access to a dedicated Service Desk 24/7, 365 days a year. Our IT Service Desk services is just one of the strengths that helps our clients stay productive and supported.

IT Management

IT services are often reactive in nature, but that is not our approach. As a proactive IT partner, we focus on understanding your challenges both now and down the track, aligning your technology with the best outcomes possible. Whether your goals are improving operational efficiency, strengthening cyber resilience, or implementing proactive monitoring and system maintenance, our managed IT services are designed to support your business at every stage.

Hardware & Software

As an integral part of our managed IT services, we have established strategic alliances with leading hardware and software vendors. We commission, install, and provide training for the solutions we deliver, helping your business achieve maximum value from its technology investments.

Connectivity & Communications

As your technology support partner, we offer Internet services designed to provide consistent, cost-effective business communications and timely support, helping minimise disruptions to your day-to-day operations. To ensure you are fully covered, we also deliver telephony services designed for high-quality, reliable communication and responsive support, helping you stay connected with your clients.

A partnership built on
Trust Respect Technology |

As your technology partner, our partnership is built on trust, mutual respect and the right technology. Our team is dedicated to working with you to ensure your technology needs are accomplished smoothly, efficiently, and consistently.

Our business IT support helps clients achieve their business goals. As a trusted adviser, we align your technology with your business to meet your specific requirements.

FocusNet Technology’s managed IT support service is designed to give you the much-needed peace of mind, taking care of your IT so you can focus on running your business.

Managed IT Services

Our Managed IT Services Common Questions

As a managed IT service provider (MSP), we proactively manage technology infrastructure - including cyber security, network security, system maintenance, continuous monitoring, information security practices, and strategic planning - for a fixed monthly fee. This means your business avoids the overhead of an internal IT department, unexpected hardware costs, staff recruitment and training expenses, and the risk of gaps in coverage during leave or turnover. With FocusNet, you get predictable monthly costs and a full team of IT professionals, equipped with enterprise-grade tools, ready to support your business at every stage.
Our managed services provide complete, proactive support for your business technology - ensuring security, stability, and performance around the clock.

Our service packages typically include:
- 24/7 helpdesk support and remote assistance
- Proactive monitoring and system maintenance
- Network management and infrastructure optimisation
- Cyber security protection, including threat detection and patching
- Cloud management (Microsoft 365, Azure, hybrid environments)
- Data backup, disaster recovery, and business continuity
- User onboarding, licensing, and device management

- IT consulting, planning, and compliance support
All services are delivered under our customer-first approach to keep you, and your systems, performing at their best. Our service delivery is underpinned by our ISO 9001 certification and ITIL 4 practices - ensuring consistent, high-quality support, structured incident and change management, and a commitment to efficiency and continuous improvement across every aspect of your IT environment.

The cost of managed IT services in Australia typically ranges from $100-$300 per user, per month, depending on business size and support level. We offer customisable managed IT plans that include information security management, system monitoring, and proactive maintenance - ensuring predictable costs, compliance with data security standards, and maximum uptime for Australian clients.

We provide 24/7 managed IT support and monitoring for businesses that require continuous system uptime and security. Our managed services include around-the-clock service desk coverage via our after-hours phone line, remote monitoring, and incident response, ensuring issues are resolved quickly, during the workday, after-hours, on weekends, or during public holidays.

 

We proactively monitor networks, cloud environments, and IT security systems to detect and prevent disruptions before they impact operations. Our Perth-based support team responds to critical alerts within minutes, helping clients maintain productivity, reducing downtime, maintaining compliance, and peace of mind.

When choosing a managed service provider, look for a partner that offers proactive support, transparent pricing, strong information security practices, and a proven onboarding process. The right MSP should align with your business goals, provide 24/7 monitoring and support, hold relevant industry certifications such as ISO 9001, and have local presence and accountability.

 

At FocusNet, we make partnering with us simple. Our onboarding process begins with a full IT audit, where we document your existing systems, credentials, and network configurations. We then establish secure access, stabilise critical services, and implement information security and data protection measures to ensure everything is set up for long-term success.

 

If you are transitioning from another provider, our migration plan includes transparent communication with your previous provider, full documentation of infrastructure, and a proactive support setup.

Not just good IT but good people

Your local team of IT Services and Support Experts

Our digital world is evolving at such a pace that it’s more difficult than ever to stay on top of emerging technology and the risks it presents to your business. Having a capable team with strong knowledge of available options and the right managed IT solutions for your specific needs is essential.

Even if you already have an established IT department, it’s important to assess how much of their time is consumed by routine tasks such as backups, patching, and system maintenance, taking focus away from more strategic initiatives.

As your business grows and adapts, the complexity of your IT requirements will increase. With FocusNet as your technology partner, you can be confident you have reliable 24/7 IT support at every stage of your business

Cyber can be complex, but fixing it doesn’t have to be.

Company

Payment Details

Financial Institution: NAB
Account Name: FocusNet Pty Ltd
BSB: 086 217
Account Number: 344061739

Credit Card and Direct Debit payments are available upon request.

If you have any questions or concerns, we are here to assist you. Please don’t hesitate to reach out to us, as we are more than happy to provide you with additional information and address any queries you may have.

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© 2025 FocusNet Technology | ABN 30 606 250 006 

Payment Details

Financial Institution: NAB
Account Name: FocusNet Pty Ltd
BSB: 086 217
Account Number: 344061739

Credit Card and Direct Debit payments are available upon request.

If you have any questions, please don’t hesitate to contact us at [email protected] or call 1300 077 777.