If you require urgent support or when you just need to talk, our Service Team is available to receive your call. Currently based in East Perth, our phone support is manned weekdays from 6:30am – 5:00pm.
For any urgent issues, our dedicated ‘After-Hours’ phone service is available 24/7.
For regular service requests, please email us, this will automatically be logged into our ITSM Software which will be addressed in a timely manner in-line with our SLA.
If you have any questions or concerns regarding billing, we are here to assist you. Please don’t hesitate to reach out to us, as we are more than happy to provide you with additional information and address any queries you may have.
Dealing with unreliable technology and constant IT problems can be a significant burden for any business.
When your systems malfunction or underperform, it disrupts your workflow, reduces productivity, and ultimately affects your business profitability.
What’s the fix?
It’s simple really, your business needs people who take the stress out of managing your technology. That’s exactly what managed IT services are designed to do.
Managed IT support helps businesses reduce downtime, improve operational efficiency, and ensure their technology remains secure, supported, and aligned with day-to-day business operations.
At FocusNet, our expert team collaborates with you to ensure your IT infrastructure is dependable, efficient, and customised to meet your specific business needs. We go beyond just managing your technology. From IT Service Desk services, Cloud Managed Services, and strategic IT guidance, we provide comprehensive support that covers all aspects of your technology.
The result is a seamless, stress-free IT experience helping you to reach your business goals.
Our solutions enable you to focus on what matters most in your business.
The company’s success has been built on a reputation of delivering quality work with a clear customer focus. As such, we provide all customers with access to a dedicated Service Desk 24/7, 365 days a year. Our IT Service Desk services is just one of the strengths that helps our clients stay productive and supported.
As your technology partner, our partnership is built on trust, mutual respect and the right technology. Our team is dedicated to working with you to ensure your technology needs are accomplished smoothly, efficiently, and consistently.
The cost of managed IT services in Australia typically ranges from $100-$300 per user, per month, depending on business size and support level. We offer customisable managed IT plans that include information security management, system monitoring, and proactive maintenance - ensuring predictable costs, compliance with data security standards, and maximum uptime for Australian clients.
We provide 24/7 managed IT support and monitoring for businesses that require continuous system uptime and security. Our managed services include around-the-clock service desk coverage via our after-hours phone line, remote monitoring, and incident response, ensuring issues are resolved quickly, during the workday, after-hours, on weekends, or during public holidays.
When choosing a managed service provider, look for a partner that offers proactive support, transparent pricing, strong information security practices, and a proven onboarding process. The right MSP should align with your business goals, provide 24/7 monitoring and support, hold relevant industry certifications such as ISO 9001, and have local presence and accountability.
At FocusNet, we make partnering with us simple. Our onboarding process begins with a full IT audit, where we document your existing systems, credentials, and network configurations. We then establish secure access, stabilise critical services, and implement information security and data protection measures to ensure everything is set up for long-term success.
Financial Institution: NAB
Account Name: FocusNet Pty Ltd
BSB: 086 217
Account Number: 344061739
Credit Card and Direct Debit payments are available upon request.
If you have any questions or concerns, we are here to assist you. Please don’t hesitate to reach out to us, as we are more than happy to provide you with additional information and address any queries you may have.
© 2025 FocusNet Technology | ABN 30 606 250 006
Financial Institution: NAB
Account Name: FocusNet Pty Ltd
BSB: 086 217
Account Number: 344061739
Credit Card and Direct Debit payments are available upon request.
If you have any questions, please don’t hesitate to contact us at [email protected] or call 1300 077 777.