The right technology partner understands the day-to-day realities of insurance. When something breaks in Microsoft 365 or your broking platform, it is fixed by someone who has seen it before, rather than being escalated through three tiers of generic support. Your IT solutions should be built around the platforms you already rely on, including Sunrise, SVU, CBS, Officetech and WINBEAT. They should also support the network environments you operate in – such as Steadfast, with ASIC and APRA compliance baked in from day one, rather than bolted on as an afterthought.
With these fundamentals covered, your team spends less time on workarounds and more time on clients.
If this resonates, it is because IT support for insurance brokers and financial services businesses is exactly what we do. That is the difference between an IT provider and an IT partner.
Instead of running your broking platforms, documents and applications off an ageing server in the back office, CoverCloud lifts your whole environment into FocusNet’s own infrastructure, hardware we built and manage ourselves in a secure data centre. It is faster, backed by off-site redundancy so even a full-site issue cannot stop you trading, and looked after around the clock by our team. Your people simply log in from anywhere, with 99.999% uptime guarantee and no hardware to maintain and no surprise upgrade bills.
Because of how it is built, much of your compliance looks after itself. Encryption, multi-factor authentication, automated backups and threat monitoring all come as standard, with the whole platform aligned to the ACSC Essential Eight. For brokerages carrying obligations under AFSL, ASIC and APRA, that means a large part of your security posture is handled simply by how CoverCloud works, rather than assembled piece by piece.
It scales with you for one predictable monthly cost, rather than the large capital outlay of another server refresh. So if things feel slow, outages keep stopping work, or you have just been quoted for new infrastructure, CoverCloud is the simpler path. Best of all, you are never on your own. Our team lives and breathes the insurance world, so as a leading provider of managed IT for insurance brokers we know your platforms and can speak to your broking providers directly when something needs sorting. That is financial services IT support that feels less like a help desk and more like part of your team.
It brings your broking platform, CRM, website forms, and underwriter systems into a single connected workflow, eliminating double-entry, reducing manual processing, and opening a fully digital sales channel.
ITC integrates with platforms such as Sunrise, WinBeat, Insight, SVU, CBS, and OfficeTech, sitting on top of your broking system and keeping it as your source of truth rather than forcing a rebuild. What it replaces is the fragmented layer around it: legacy document management becomes a centralised DMS, and standalone CRM is absorbed while client data still flows through Microsoft Dynamics and Salesforce. For brokerages operating within networks like Steadfast, this means IT services for insurance brokers that fit current systems instead of starting from scratch.
Where ITC changes day-to-day operations is in automation. Renewals are triggered automatically with pre-populated forms and reminders. Quotes can be completed and bound online in real time, with policy documents, compliance paperwork, and invoices issued instantly. Schemes can be bundled into a single automated quote-and-bind process. AI built into the workflow extracts policy data and handles repetitive tasks, while a secure client portal lets policyholders manage renewals and documents online. For brokerages looking to grow without adding staff, ITC brings the full policy lifecycle into one connected platform, managing workflows end to end while maintaining AFSL compliance.
As a trusted risk adviser, you are uniquely placed to offer your clients more than financial cover, pairing their policy with practical cyber security that reduces the chance a claim is ever needed.
As a specialist IT provider for financial services businesses, we have built a suite of cyber tools for insurance brokers, including cyber health checks, gap analysis against the ACSC Essential Eight, staff awareness training and risk assessments. Think of us as the technical expert behind your team. You stay the trusted adviser, we handle the depth, and every assessment strengthens your client’s security posture.
For your brokerage, this is more than a service to pass on. It is a genuine point of difference. Offering clients practical cyber protection alongside their cover deepens those relationships and gives them a real reason to stay with you. It sharpens your standing when you compete for new business, turns a transactional policy sale into a broader and stickier partnership, and positions you as the broker who helps clients prevent the loss, not just pay for it. With our insurance broker IT support behind you, you bring all of this to your clients without building a security team of your own.
Instead of running your broking platforms, documents and applications off an ageing server in the back office, CoverCloud lifts your whole environment into FocusNet's own infrastructure, hardware we built and manage ourselves in a secure data centre. It is faster, backed by off-site redundancy so even a full-site issue cannot stop you trading, and looked after around the clock by our team. Your people simply log in from anywhere, with 99.999% uptime guarantee and no hardware to maintain and no surprise upgrade bills.
Because of how it is built, much of your compliance looks after itself. Encryption, multi-factor authentication, automated backups and threat monitoring all come as standard, with the whole platform aligned to the ACSC Essential Eight. For brokerages carrying obligations under AFSL, ASIC and APRA, that means a large part of your security posture is handled simply by how CoverCloud works, rather than assembled piece by piece.
It scales with you for one predictable monthly cost, rather than the large capital outlay of another server refresh. So if things feel slow, outages keep stopping work, or you have just been quoted for new infrastructure, CoverCloud is the simpler path. Best of all, you are never on your own. Our team lives and breathes the insurance world, so as a leading provider of managed IT for insurance brokers we know your platforms and can speak to your broking providers directly when something needs sorting. That is financial services IT support that feels less like a help desk and more like part of your team.
It brings your broking platform, CRM, website forms, and underwriter systems into a single connected workflow, eliminating double-entry, reducing manual processing, and opening a fully digital sales channel.
ITC integrates with platforms such as Sunrise, WinBeat, Insight, SVU, CBS, and OfficeTech, sitting on top of your broking system and keeping it as your source of truth rather than forcing a rebuild. What it replaces is the fragmented layer around it: legacy document management becomes a centralised DMS, and standalone CRM is absorbed while client data still flows through Microsoft Dynamics and Salesforce. For brokerages operating within networks like Steadfast, this means IT services for insurance brokers that fit current systems instead of starting from scratch.
Where ITC changes day-to-day operations is in automation. Renewals are triggered automatically with pre-populated forms and reminders. Quotes can be completed and bound online in real time, with policy documents, compliance paperwork, and invoices issued instantly. Schemes can be bundled into a single automated quote-and-bind process. AI built into the workflow extracts policy data and handles repetitive tasks, while a secure client portal lets policyholders manage renewals and documents online. For brokerages looking to grow without adding staff, ITC brings the full policy lifecycle into one connected platform, managing workflows end to end while maintaining AFSL compliance.
As a trusted risk adviser, you are uniquely placed to offer your clients more than financial cover, pairing their policy with practical cyber security that reduces the chance a claim is ever needed.
As a specialist IT provider for financial services businesses, we have built a suite of cyber tools for insurance brokers, including cyber health checks, gap analysis against the ACSC Essential Eight, staff awareness training and risk assessments. Think of us as the technical expert behind your team. When we are your cyber partner, you stay the trusted adviser; we handle the depth, and every assessment strengthens your clients' security posture.
For your brokerage, this is more than a service to pass on. It is a genuine point of difference. Offering clients practical cyber protection alongside their cover deepens those relationships and gives them a real reason to stay with you. It sharpens your standing when you compete for new business, turns a transactional policy sale into a broader and stickier partnership, and positions you as the broker who helps clients prevent the loss, not just pay for it. With our insurance broker IT support behind you, you bring all of this to your clients without building a security team of your own.
See what brokers say about us:
In our 16 years in business, we've worked with four different IT providers. Historically, IT has been a consistent point of friction, whether through creeping additional charges, poor service, or underperforming systems. Switching to FocusNet around two years ago was a game-changer.
Over the past 18 months, we've undertaken our most significant tech transformation, upgrading every core platform and piece of hardware across the business. FocusNet has been with us every step of the way offering the right advice, support, and genuine guidance.
What sets them apart is their ability to deliver not just on their promises but beyond them. Unlike our previous experiences, where expectations fell short, FocusNet has consistently exceeded them. Their partnership has made a complex transition feel manageable and even inspiring.
We highly recommend FocusNet to any business considering a switch.
I have been a client of FocusNet over several businesses I have been involved with for the last few years.
First time we worked with them was as an Authorised Rep where the AR group used FocusNet. Since then I have engaged FocusNet as our IT supplier for our new AFSL and AR Group, All Risk Protection Insurance Brokers.
FocusNet have helped us with managing our hosted servers and M365 tenancies to phone systems and websites. They also provide more technical support like our Cyber Security, Cyber training and awareness systems, and with automation and AI implementation within our business.
More recently they have helped us implement a CRM and document management system that integrates with our broking and policy management system INSIGHT.
We have partnered with FocusNet for two years and highly recommend their IT services.
Their top-notch communication and ability to understand our needs made a significant impact during our company merger, requiring multiple IT migrations. This was a real concern for us, but with FocusNet’s expertise, we felt secure and well-informed throughout the process.
They know what they’re doing, but above all, they’re just great people to work with.
We are Steadfast’s largest insurance-focused managed service provider in Australia, and since the release of the Steadfast IT Standards and Guidelines we have standardised the implementation of these controls across Steadfast Network clients.
FocusNet is also a Business Service Member of the Underwriting Agencies Council (UAC) and a long-standing partner of the National Insurance Broker Association (NIBA). These partnerships are a testament to our commitment to delivering trusted, specialised IT support for insurance brokers and financial services businesses across Australia.
Australia’s largest insurance-focused IT provider to the Steadfast broking network.
Australia’s largest insurance-focused IT provider to the Steadfast broking network.
Yes. We provide hands-on IT support for the broking and policy management platforms your brokerage relies on, including WinBEAT, Ebix, Sunrise, CBS and SVU, as well as Insight and OfficeTech. Because our team works inside these systems every day, problems like login and database errors, slow performance, printing and forms issues, hosting and updates are handled by someone who already knows the platform rather than escalated through tiers of generic support.
We look after secure hosting, backups and updates around your broking software, and when an issue needs to go back to the software provider we manage that on your behalf so your team never has to chase a vendor.
We design and manage IT systems that support the regulatory obligations your brokerage carries under its Australian Financial Services Licence. Those general obligations are set out in the Corporations Act 2001 and include maintaining adequate technological resources and risk management systems, keeping accurate and accessible records, and protecting client information under the Privacy Act 1988. Outsourcing your IT does not outsource the obligation itself, which always remains with your brokerage, so the law also expects you to have adequate risk management around the providers you rely on.
That is exactly the role we play. Rather than taking on your licence obligations, we provide the systems and oversight that help you meet them: audit-ready documentation, defined data retention policies, encrypted records with full audit trails, and backup and recovery built to keep your client and policy data accurate, accessible and defensible if ASIC ever reviews your licence.
Yes, and most brokerages do not need start from square one to get there. Our InsureTech Connect (ITC) platform sits on top of your existing broking system and keeps it as your source of truth, while a genuine two-way connection brings your operations under a single pane of glass. ITC integrates with platforms including Insight/ WinBEAT, Sunrise/ SCTP, Xero/ MYOB, Insurer Direct, and alongside CRMs such as HubSpot, Salesforce and Microsoft Dynamics 365.
Where you are carrying ageing or fragmented tools, ITC replaces legacy document management with a centralised DMS and absorbs standalone CRM, so renewals, document filing and client management run in one connected workflow instead of across disconnected systems. For brokerages modernising older environments, we also handle the full migration, from data extraction and cleansing through to integration and staff training, with minimal disruption to your team.
Brokers choose us because insurance is what we do, not one industry among many. We have partnered with the broking sector for over 20 years and now support more than 150 brokerages and across Australia. We are an approved service provider to the Steadfast broking network and Australia's largest insurance-focused IT provider to that network, and since the release of the Steadfast IT Standards and Guidelines we have standardised the implementation of those controls across the Steadfast Network clients we support, so your environment meets the standards the network requires.
That specialisation is backed by ISO 9001 and ISO 27001 certification, Microsoft Solutions Partner status, and membership of the Underwriting Agencies Council (UAC) and the National Insurance Brokers Association (NIBA). Our Australian-based service desk provides nationwide coverage 24/7, so when something goes wrong, your team reaches real people who know insurance and your systems, and gets a fast resolution rather than a wait in a generic queue.
We protect your clients' insurance and policy data with layered controls built for the sensitivity of broking information. Encryption, multi-factor authentication, access controls and network segmentation ensure only authorised people reach confidential client and claims records, while continuous threat monitoring and automated backups guard against breach and data loss. Across the platforms we host, much of this is aligned to the ACSC Essential Eight, so your security posture is built into how your environment runs rather than bolted on, keeping policyholder information confidential, recoverable and demonstrably protected.
Financial Institution: NAB
Account Name: FocusNet Pty Ltd
BSB: 086 217
Account Number: 344061739
Credit Card and Direct Debit payments are available upon request.
If you have any questions or concerns, we are here to assist you. Please don’t hesitate to reach out to us, as we are more than happy to provide you with additional information and address any queries you may have.
© 2025 FocusNet Technology | ABN 30 606 250 006
Financial Institution: NAB
Account Name: FocusNet Pty Ltd
BSB: 086 217
Account Number: 344061739
Credit Card and Direct Debit payments are available upon request.
If you have any questions, please don’t hesitate to contact us at [email protected] or call 1300 077 777.
