If you require urgent support or when you just need to talk, our Service Team is available to receive your call. Currently based in East Perth, our phone support is manned weekdays from 6:30am – 5:00pm.
For any urgent issues, our dedicated ‘After-Hours’ phone service is available 24/7.
For regular service requests, please email us, this will automatically be logged into our ITSM Software which will be addressed in a timely manner in-line with our SLA.
If you have any questions or concerns regarding billing, we are here to assist you. Please don’t hesitate to reach out to us, as we are more than happy to provide you with additional information and address any queries you may have.
Did we mention that we have been partnering with brokers for over 20 years? and currently supporting ~150 brokerages and underwriting agencies across Australia?
As an approved service provider to the Steadfast broking network, with a long-standing history of working with UAC and NIBA, our services have been carefully curated to deliver proactive, reliable and compliant IT support for the unique needs of insurance brokers.
Whether we talked at our stand or you didn’t get the chance to stop by, we’d love to connect and chat about what’s next for your business.
Feel free to contact one of us directly or fill in the form below.
A strong cyber defense begins with a clear understanding of your vulnerabilities. In just a few minutes, you can gain valuable feedback and insights about your level of exposure to the world of cyber.
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Financial Institution: NAB
Account Name: FocusNet Pty Ltd
BSB: 086 217
Account Number: 344061739
Credit Card and Direct Debit payments are available upon request.
If you have any questions or concerns, we are here to assist you. Please don’t hesitate to reach out to us, as we are more than happy to provide you with additional information and address any queries you may have.
© 2025 FocusNet Technology | ABN 30 606 250 006
Financial Institution: NAB
Account Name: FocusNet Pty Ltd
BSB: 086 217
Account Number: 344061739
Credit Card and Direct Debit payments are available upon request.
If you have any questions, please don’t hesitate to contact us at [email protected] or call 1300 077 777.