FAQ

About FocusNet

Our head office is located at 28 Brown Street, East Perth, Western Australia 6004, with clients supported both locally and across Australia. Our Perth headquarters houses our technical operations, helpdesk, and cyber security teams, providing 24/7 remote and on-site IT support. We also work with organisations nationally through secure cloud infrastructure and remote management tools — ensuring the same high level of service whether your business is in WA, NSW, QLD, or beyond.

We’re more than a managed service provider — we’re your long-term technology partner. We take a security-first, proactive approach to IT management, combining 24/7 support, cyber security, and strategic planning to keep your business secure, efficient, and compliant.

Unlike many MSPs, we deliver industry-specific solutions tailored to healthcare, insurance, finance, and professional services, ensuring alignment with Australian data security standards, the Privacy Act 1988, and ASIC / ADHA compliance frameworks.

Clients choose us for our local Perth-based support, transparent communication, and proven record of minimising downtime while driving digital transformation for over 20 years.

FocusNet Technology has been in business since 2003.

We hold a suite of industry-recognised certifications and accreditations to give you confidence in our technology, security, and service delivery. Our credentials include: - Microsoft Certified Partner status for cloud and productivity solutions (Microsoft 365, Azure) - Accredited cybersecurity certifications aligned with the Australian Cyber Security Centre (ACSC) Essential Eight framework and ISO 27001 information security management standards - Partnerships and accreditations with key industry software vendors (insurance, healthcare, professional services) for secure integrations and data-compliant solutions - Compliance with Australian data-protection and privacy obligations under the Privacy Act 1988 and associated regulatory frameworks These accreditations reflect our commitment to best-practice information security, network security, and cloud information security — ensuring your business receives high-quality, compliant IT services.

Yes, we operate under ISO 27001-certified information security management systems. Our infrastructure, cloud services, and datacentre operations adhere to the ISO 27001 standard for Information Security Management, ensuring all client data is handled securely and compliantly. This certification reflects our commitment to maintaining the highest levels of information security, risk management, and data protection across all services. It ensures our clients’ networks, systems, and confidential information remain protected in accordance with Australian data security standards and global best practices.

Some of the leading MSPs in Perth include Ever Nimble, Superior IT Solutions, and Office Solutions IT. What sets us apart is our deep industry-specific expertise in sectors like healthcare and insurance broking, our compliance framework built around ISO 27001, the ACSC Essential Eight, and the Privacy Act 1988, and the local responsiveness of our Perth-based team — combined with the scale and capability to support clients nationally.

Our clients consistently highlight three key things: - Proactive reliability & partnership: They see us as more than a vendor; we’re a technology partner who designs efficient systems, shares risk and reward, and supports business growth. - Security, compliance & peace of mind: Especially in regulated industries such as healthcare, insurance, and finance, clients value that we manage their IT in full alignment with compliance obligations, allowing them to focus on their core business. - Local support & long-term relationships: With a Perth-based team they know face-to-face, along with 24/7 monitoring and support, clients have confidence in our continuity, responsiveness, and commitment to their success.

We maintain exceptional client retention and satisfaction through proactive support, transparent communication, and measurable results. Our approach focuses on long-term partnerships, not transactional service. Every client is assigned a dedicated account manager and supported by our local Perth-based team, which provides consistent updates, performance reports, and ongoing optimisation recommendations. We measure satisfaction through regular feedback sessions, post-project reviews, and quarterly strategy meetings to ensure our services continue to meet each organisation’s evolving needs. Our commitment to reliability, security, and responsiveness has resulted in many clients staying with us for over 10 years — trusting us as their strategic IT partner rather than just a service provider.

At FocusNet Technology, we believe in delivering clear value rather than being the cheapest option in the market. In Australia, typical managed IT service pricing for small to medium businesses ranges from about AUD $80–$250 per user per month, depending on the services included. What sets our pricing apart is: - Included cybersecurity and compliance services: Our cost includes proactive network monitoring, security, backup and recovery, and industry-specific compliance — services many MSPs charge extra for. - Localised support in Perth: With a dedicated local helpdesk and 24/7 monitoring, we deliver premium service without the premium fees typically associated with larger metro-based providers. - Transparent, custom-fit plans: Rather than a one-size-fits-all low-cost package, we tailor our offerings to match your business size, compliance needs, and growth goals — ensuring you’re not overpaying for features you’ll never use. - Focus on business outcomes: When you compare a similar level of service (security, compliance, industry-specific support), many “cheaper” MSPs sit in the same price bracket but deliver less scope. We focus on high value and long-term partnerships. In short, while you might find MSPs offering lower monthly rates, with FocusNet you’re getting a premium service built for regulated industries — backed by 24/7 support, strong security, and a Perth-based team — all at a competitive rate aligned with market standards.

Our monthly fee covers all essential IT management, monitoring, and support — with clear separation between included and project-based services. Your plan includes 24/7 helpdesk support, proactive monitoring, network and server management, cyber security patching, data backup, and Microsoft 365 administration.

Additional charges only apply for major infrastructure upgrades, cloud migrations, new site setups, or specialised compliance work. Our pricing is fully transparent — no hidden fees, just predictable, managed IT support tailored to your business needs.

Yes, we support clients across Australia, not just in Perth. While our head office and helpdesk are based in Perth, Western Australia, we provide remote IT management, cloud services, and cyber security support to organisations nationwide. Using secure cloud infrastructure and remote monitoring tools, we deliver the same high level of service to businesses in Sydney, Melbourne, Brisbane, and regional areas — ensuring reliable, compliant, and proactive IT support wherever you operate.

Working with FocusNet

Our minimum contract term is typically 12 months, depending on the specific services and solutions we provide. After the initial term, you can continue on a rolling basis or renew for another period that best suits your business needs. We believe in flexibility and long-term partnership rather than locking clients into rigid agreements. For that reason, we also offer scalable contract options for projects, managed IT services, or cloud solutions, so you can choose the commitment level that works best for your organisation.

Our typical project timeline varies depending on the scope and complexity of the solution, but most projects are delivered within 4 to 12 weeks from the initial consultation to implementation. We begin with a discovery and planning phase, where we assess your business needs, define clear objectives, and outline milestones. This is followed by design, deployment, testing, and staff training to ensure a seamless rollout. For larger or more complex projects, such as full system integrations or cloud migrations, we’ll provide a detailed roadmap with staged delivery to minimise disruption and keep your business running smoothly.

Yes, we offer both month-to-month and long-term service options, depending on your business needs. Many of our managed IT and cloud solutions are available on a flexible monthly billing basis, which allows you to scale up or down without being tied into lengthy commitments. For clients seeking stability or broader project scopes, we also provide annual and multi-year agreements with added cost efficiencies and service continuity benefits. Our goal is to give you complete flexibility — whether you prefer ongoing monthly services or a longer-term partnership designed for strategic growth.

Yes, our goal is to help you understand your current technology environment and uncover opportunities for improvement before you commit to anything. During the consultation, we will discuss your business challenges, review your IT infrastructure, and offer tailored recommendations for optimisation, security, and growth. We also offer complimentary cyber health checks and system assessments to ensure your organisation’s technology is secure, resilient, and aligned with your goals. You can contact us anytime to book your free consultation or assessment — we’re always happy to help businesses optimise their technology and plan for the future

We understand that emergencies can happen at any time, so we provide 24/7 emergency support through our dedicated after-hours service line. Emergency call-outs are subject to an additional fee, which varies depending on the time, urgency, and nature of the issue. These charges are clearly outlined in our service agreements to ensure total transparency before any work begins. If you’re already under a managed service plan, many urgent issues may be included in your coverage, meaning you’ll receive priority assistance without extra cost in most cases. For clients outside of a service plan, emergency rates apply for rapid response and on-site support.

We can absolutely work within your existing IT budget. Our team takes a tailored, consultative approach to designing solutions that fit your financial and operational goals without compromising quality or security. We offer flexible pricing models, including monthly support packages, scalable managed services, and pay-as-you-go options, allowing you to align costs with business size and requirements. This means you only pay for what you actually need, while still having room to scale as your business grows. Our focus is on delivering cost-effective, high-value technology strategies that help optimise performance, protect your systems, and keep your IT spend predictable and sustainable.

We stand by the quality and reliability of our services. FocusNet offers a 99.99% uptime guarantee across our managed infrastructure and cloud environments, ensuring your systems remain online and fully functional with minimal disruption. All of our services are delivered under a formal Service Level Agreement (SLA) that defines clear performance standards, response times, and escalation procedures. This means you can expect measurable accountability, timely support, and transparent service delivery in every engagement. If performance ever falls short of agreed standards, we’ll work quickly to resolve the issue and provide remedies in line with the terms of our SLA — because we’re committed to ensuring consistent reliability and long-term client satisfaction

Yes, we maintain full insurance and professional indemnity coverage to give our clients complete peace of mind. FocusNet carries comprehensive public liability and professional indemnity insurance, ensuring that all services are delivered with accountability and compliance under Australian industry standards. This coverage protects both our clients and our team in the unlikely event of any claim relating to advice, system implementation, or managed service delivery. Our policies are regularly reviewed and maintained to meet contractual, regulatory, and industry requirements, including coverage for cyber incidents and third-party engagements. We’re happy to provide Certificates of Currency or policy details upon request as part of our standard onboarding or vendor assurance process.

Yes, we provide on-site IT support across Perth and the wider WA region. Our local team can attend your premises for hardware installations, network troubleshooting, server maintenance, and system upgrades, ensuring minimal disruption to your business. While most issues are resolved remotely through our 24/7 helpdesk, on-site visits are available when hands-on assistance or critical infrastructure work is required. Our Perth-based technicians ensure fast response times and a seamless blend of local presence with enterprise-level IT expertise.

Our Perth-based technicians regularly service clients in the CBD, West Perth, Osborne Park, Balcatta, Malaga, Belmont, Canning Vale, Welshpool, Subiaco, Joondalup, and Fremantle, as well as regional WA locations by arrangement. Most IT issues are resolved remotely, but our local field engineers are available for on-site support, network maintenance, and infrastructure upgrades anywhere in the Perth metro area. Whether your business is north or south of the river, FocusNet ensures fast, reliable IT support backed by 24/7 monitoring and a security-first approach

We proudly partner with trusted Perth-based suppliers and technology vendors. Working with local partners allows us to deliver faster response times, reliable hardware procurement, and consistent service quality for our clients.

We collaborate with WA-based technology distributors, data centres, and software providers to ensure every solution meets Australian data security and compliance standards. By supporting local suppliers, we help strengthen Perth’s business technology ecosystem while providing clients with secure, efficient, and locally supported IT solutions.

We provide seamless IT support across all Australian time zones — not just during Perth business hours. Our 24/7 helpdesk and remote monitoring systems ensure that clients in Sydney, Melbourne, Brisbane, Adelaide, and regional areas receive the same fast response and proactive service as our Perth clients. By scheduling support coverage around national business hours, we eliminate downtime caused by time zone differences.

We work with small to medium-sized businesses and growing enterprises that need secure, reliable IT support. Most of our clients have between 10 and 500 users, spanning industries such as insurance broking, healthcare, finance, and professional services. We also partner with larger organisations that require advanced cyber security, cloud management, or multi-site support. Our flexible service structure allows us to scale solutions to fit your business — whether you’re a local SME or a national operation.

We offer flexible pricing based on your business needs. Most clients choose a fixed monthly managed IT plan, which provides predictable costs and covers 24/7 support, monitoring, maintenance, and cyber security management. For one-off projects, such as infrastructure upgrades, cloud migrations, or audits, we also offer hourly or project-based pricing. This blended model ensures you only pay for what you need — with transparent quotes and no hidden fees.

We’re committed to resolving every IT issue quickly and effectively — with clear escalation processes to ensure no problem is left unresolved. If a complex issue requires vendor-level intervention, our team liaises directly with software providers, hardware vendors, or third-party specialists on your behalf. We take full ownership of the process — tracking progress, communicating updates, and ensuring a permanent fix.

We stay at the forefront of technology through continuous learning, certification, and vendor collaboration. Our team regularly completes Microsoft, Cisco, and cyber security training, ensuring our skills align with the latest information security and cloud technology developments. We maintain partnerships with leading vendors and monitor updates from the Australian Cyber Security Centre (ACSC), ISO, and major software providers. This commitment to ongoing education and certification ensures FocusNet delivers modern, secure, and innovative IT solutions to every client.

FocusNet’s solutions are designed to scale with your business — so you never have to outgrow us. As your organisation expands, we adjust your managed IT, cloud, and cyber security services to match your size, complexity, and compliance needs. Whether you’re adding new users, opening additional offices, or adopting enterprise-level systems, we provide the infrastructure and strategic guidance to support that growth. Our flexible service model ensures your technology evolves alongside your business — without disruption or costly migrations.

Our Services & Approach

We offer end-to-end IT and cyber security services designed to help Australian organisations operate securely, efficiently, and compliantly. Our core offerings include: - Managed IT services and 24/7 helpdesk support - Cyber security solutions, including monitoring, threat prevention, and training - Cloud migration and cloud information security - Network infrastructure design and optimisation - Data backup, disaster recovery, and business continuity - Automation and digital transformation support - Software integration for platforms such as Microsoft 365, Ebix, Best Practice, and Insurelink Every solution we deliver aligns with Australian data security standards, the Privacy Act 1988, and industry-specific compliance requirements across healthcare, insurance, and finance.

As a managed IT service provider (MSP), we proactively manage technology infrastructure — including cyber security, network security, and system maintenance — for a fixed monthly fee. This approach provides 24/7 monitoring, strong information security practices, and strategic planning without the overhead of maintaining an internal IT department.

The cost of managed IT services in Australia typically ranges from $100–$300 per user per month, depending on business size and support level. We offer customisable managed IT plans that include information security management, system monitoring, and proactive maintenance — ensuring predictable costs, compliance with data security standards, and maximum uptime for Australian clients.

We stand out through our security-first approach, industry specialisation, and commitment to long-term client partnerships. Unlike many IT providers that focus only on troubleshooting, we deliver integrated IT, cyber security, and cloud solutions designed around business goals and compliance requirements. Our expertise spans healthcare, insurance, finance, and professional services, where we manage complex information security and regulatory frameworks such as the Privacy Act 1988, ASIC, and ADHA standards. We offer 24/7 local support, proactive monitoring, and customised solutions — not generic packages — ensuring Perth and WA businesses stay secure, connected, and future-ready.

Yes, we provide IT consulting and strategic planning services to help organisations align technology with long-term business goals. Our consultants assess current systems, identify risks and inefficiencies, and develop tailored IT roadmaps that support growth, compliance, and innovation. We specialise in cloud transformation, cyber security strategy, infrastructure planning, and digital transformation for industries such as healthcare, insurance, and professional services. Our consulting approach is proactive and data-driven — ensuring every IT decision enhances performance, reduces risk, and meets Australian data security standards.

Yes. We provide extended and 24/7 IT support to ensure your business systems remain operational at all times. We understand that downtime can occur outside normal hours, so our managed IT services include after-hours, weekend, and public holiday coverage. Our Perth-based support team monitors systems continuously, responding quickly to critical alerts, outages, or security incidents. Our proactive monitoring, remote assistance, and incident response framework ensure uninterrupted performance and compliance with Australian data security standards — even after hours.

We provide rapid response times through our proactive monitoring and dedicated local support team. For clients on managed service agreements, most critical IT issues are responded to within 15–30 minutes, with immediate action taken for system outages or security incidents. Our Perth-based helpdesk operates 24/7, ensuring every request is triaged, tracked, and resolved according to its priority level. With remote monitoring tools, many problems are identified and fixed before they impact operations — maintaining uptime, productivity, and compliance with Australian data security standards."

We provide full 24/7 IT support and monitoring for businesses that require continuous system uptime and security. Our managed IT services include around-the-clock helpdesk coverage, remote monitoring, and incident response, ensuring issues are resolved quickly — day or night. We proactively monitor networks, cloud environments, and cyber security systems to detect and prevent disruptions before they impact operations. Our Perth-based support team responds to critical alerts within minutes, helping clients maintain productivity, compliance, and peace of mind."

We can seamlessly take over from your current IT provider with minimal disruption to your operations. Our transition process begins with a full IT handover audit, where we document existing systems, credentials, and network configurations. We then establish secure access, stabilise critical services, and implement information security and data protection measures to ensure continuity. Our onboarding and migration plan includes transparent communication with your previous provider, full documentation of infrastructure, and a proactive support setup. Once complete, you’ll benefit from 24/7 monitoring, local support, and a security-first approach aligned with Australian data security standards.

Businesses switch to us because we deliver proactive, secure, and business-aligned IT solutions — not just reactive support. While many IT providers focus on fixing issues as they arise, we take a strategic and preventative approach, ensuring your technology supports growth, compliance, and resilience.

We specialise in cyber security, cloud migration, automation, and industry-specific IT management for sectors such as healthcare, insurance, and finance. Our 24/7 Perth-based support, transparent reporting, and security-first framework — aligned with Australian data security standards — mean fewer disruptions and stronger long-term results.

When you switch to us, you gain a trusted technology partner committed to protecting your business and optimising performance — not just maintaining it.

Our managed IT services provide complete, proactive support for your business technology — ensuring security, stability, and performance around the clock. Our service packages typically include: - 24/7 helpdesk support and remote assistance - Proactive monitoring and system maintenance - Network management and infrastructure optimisation - Cyber security protection, including threat detection and patching - Cloud management (Microsoft 365, Azure, hybrid environments) - Data backup, disaster recovery, and business continuity - User onboarding, licensing, and device management - IT consulting, planning, and compliance support All services are delivered under our security-first framework, aligned with Australian data security standards, to keep your systems compliant and performing at their best.

Insurance Brokers & Financial Services

We support secure integration of Sunrise Exchange within healthcare and clinical environments. We assist medical organisations with system configuration, network setup, and data exchange protocols to ensure smooth communication between Sunrise EMR and connected platforms such as My Health Record, Medicare, and other hospital information systems.

Our integration process prioritises information security, data encryption, and compliance with Australian Digital Health Agency (ADHA) and Privacy Act 1988 standards. We also provide ongoing technical support, system monitoring, and compliance reporting to maintain stable and secure Sunrise Exchange connectivity.

We help businesses meet ASIC (Australian Securities and Investments Commission) record-keeping obligations through secure, compliant IT systems and data management. We implement information security, data retention, and backup frameworks that align with ASIC requirements, the Corporations Act 2001, and Australian data security standards.

We design solutions that ensure records are accurate, accessible, and tamper-proof, including encrypted cloud storage, audit trails, and version control. We also assist with compliance documentation, disaster recovery planning, and cyber security training to maintain integrity and accountability across all business records.

Our proactive approach ensures your organisation can confidently meet ASIC’s digital record-keeping and governance expectations.

Yes, we provide full support for Ebix software implementations across the insurance and financial services sectors. We assist organisations with installation, system configuration, data migration, and network optimisation to ensure Ebix solutions operate securely and efficiently within your IT environment.

Our team applies strong information security, data protection, and network security controls to safeguard sensitive client data and meet ASIC and Australian data security standards. We also offer integration support with accounting, CRM, and document management systems — along with ongoing maintenance, backups, and performance monitoring for a smooth, compliant implementation.

We protect sensitive client insurance data through advanced security frameworks and compliance-driven IT practices. We use encryption, multi-factor authentication (MFA), network segmentation, and access control management to ensure only authorised users can access confidential client information.

Our systems comply with ASIC, the Privacy Act 1988, and Australian data security standards, ensuring full protection of policyholder and claims data. We also deploy continuous threat monitoring, cyber security training, and regular audits to detect and prevent breaches before they occur — giving insurance and financial services clients complete peace of mind.

Insurance brokers choose us because we specialise in secure, compliant IT solutions tailored to the financial and insurance industries. We understand the operational, regulatory, and data protection challenges brokers face — from ASIC compliance and cyber security to cloud hosting and industry software integrations like Ebix, WinBEAT, and Insurelink.

We provide end-to-end managed IT services, including network security, backup and disaster recovery, and information security aligned with Australian data security standards. Our clients value our proactive approach, 24/7 local support, and proven experience helping insurance organisations streamline workflows while protecting sensitive client data.

We specialise in migrating insurance organisations from outdated legacy systems to secure, modern IT environments. We handle every stage of the process — from data extraction and cleansing to system integration, cloud migration, and user training — ensuring a smooth transition with minimal disruption.

Our team has extensive experience working with Ebix, WinBEAT, Insurelink, and other industry platforms. Each migration is managed under strict information security and data protection standards, ensuring full ASIC and Privacy Act 1988 compliance. We also provide post-migration monitoring and support to maintain system performance and reliability long-term.

Yes, we have extensive experience supporting organisations operating under an Australian Financial Services Licence (AFSL). We design and manage IT systems that align with ASIC and AFSL compliance requirements, ensuring your technology infrastructure meets obligations around data security, risk management, and record keeping.

We implement information security frameworks, audit-ready documentation, data retention policies, and cyber security controls consistent with ASIC’s Regulatory Guide 104 (Licensing: Meeting the General Obligations) and RG 166 (Financial Requirements). Our proactive monitoring, encryption, and backup systems help financial services providers maintain operational resilience and compliance with Australian data security standards.

We support WinBEAT across installation, performance, integrations, and day-to-day troubleshooting. We diagnose and resolve login errors, database and connection issues, printing and forms problems, and slow performance. Our team manages updates, backups, and secure hosting, and integrates WinBEAT with related workflows such as Ebix, accounting, and document management systems.

All our work follows information security, network security, and Australian data security standards to protect client and policy data. We also offer user training, best-practice configuration, and 24/7 support to keep your brokerage running smoothly.

Yes, we proudly support Steadfast network members across Australia with tailored IT and cyber security services. We understand the technology and compliance needs of insurance brokers and advisory firms within the Steadfast network. We deliver managed IT services, cloud hosting, and cyber security frameworks aligned with ASIC and Australian data security standards.

Our team also assists with Ebix, WinBEAT, and Insurelink integrations, data backup and recovery, and 24/7 local support to ensure business continuity and compliance. Steadfast members trust us for secure, reliable, and industry-specific IT solutions that help them operate efficiently and confidently.

We have a deep understanding of the insurtech landscape and the digital transformation priorities of modern insurance businesses. We help clients including brokers, underwriting agencies, and insurers adopt cloud technologies, automation tools, and data analytics platforms that improve efficiency and customer experience.

Our team integrates legacy systems with insurtech solutions like Ebix, Insurelink, and CRM platforms, ensuring seamless data flow and compliance with ASIC and Australian data security standards. We also provide cyber security, cloud information security, and process automation services to future-proof operations and support innovation across the insurance industry.

Healthcare & Medical Centres

Yes, we support secure integration of the My Health Record system within healthcare and medical IT environments. We work with clinics, allied health providers, and medical practices to configure secure network connections, authentication, and data exchange protocols that meet the Australian Digital Health Agency (ADHA) and My Health Record compliance requirements.

Our integrations follow strict information security, privacy, and data security standards, ensuring patient information is transmitted and stored safely. We also provide ongoing monitoring, system maintenance, and compliance reporting to help healthcare organisations maintain accreditation and operational efficiency.

Yes, we can securely connect your practice or healthcare organisation to Medicare claiming systems. We assist in integrating Medicare Online, ECLIPSE, and other claiming platforms within your existing clinical or practice management software.

Our specialists configure secure network connections, authentication protocols, and data encryption to ensure all transmissions comply with Services Australia, ADHA, and Australian data security standards. We also provide system maintenance, compliance monitoring, and support to keep your Medicare claiming processes fast, reliable, and fully secure.

We can assist healthcare organisations with secure integration of the Healthcare Identifiers (HI) Service into their clinical and practice management systems. We configure and support connections between your software and the Healthcare Identifiers Service managed by the Australian Digital Health Agency (ADHA), ensuring compliance with all My Health Record and Australian privacy regulations.

Our team implements information security and data protection standards to maintain the confidentiality and accuracy of patient identifiers. We also provide ongoing system maintenance, compliance reporting, and technical support to keep your HI integration reliable and fully accredited.

We work with a wide range of medical and allied health practice management software systems. We support integration, hosting, and maintenance for platforms such as Best Practice, MedicalDirector, Cliniko, Zedmed, Genie, and other industry-recognised systems.

Our specialists ensure each system operates securely and efficiently by applying network security, data protection, and information security measures that comply with Australian Digital Health Agency (ADHA) and Privacy Act 1988 standards. We also provide ongoing IT support, backup management, and software updates to keep your practice systems reliable and compliant.

"Yes, we provide end-to-end support for secure, compliant telehealth technology setups across Australia. We help healthcare providers implement reliable video conferencing platforms, audio-visual hardware, and integrated telehealth workflows within existing practice management systems. Our solutions include network optimisation, cyber security, and cloud information security to ensure patient confidentiality and compliance with the Australian Privacy Principles (APPs) and ADHA telehealth standards. We also offer training, technical support, and system monitoring to maintain seamless, high-quality remote consultations for clinicians and patients."

"We provide full IT support, hosting, and integration services for Best Practice software. We assist medical and allied health practices with installation, updates, data backups, and secure cloud hosting for Best Practice, ensuring smooth performance and compliance with Australian privacy and data security standards. Our engineers also manage network optimisation, user access controls, and information security settings to protect patient data and maintain seamless integration with systems like My Health Record and Medicare Online. Our proactive monitoring and 24/7 support ensure your Best Practice environment remains reliable, efficient, and fully secure."

"Medical practices trust us because we combine deep industry knowledge with secure, compliant, and proactive IT management. Our team understands the critical nature of patient data protection, uptime, and healthcare compliance. We deliver fully managed IT services that meet Australian Digital Health Agency (ADHA) standards, the Privacy Act 1988, and national data security standards. We provide end-to-end support — from network security and practice management software hosting to cloud information security and cyber security training for staff. Our healthcare clients value our local expertise, 24/7 support, and security-first approach that ensures systems remain compliant, reliable, and ready for patient care."

"We protect patient data through strict compliance, advanced technology, and a security-first culture. We implement layered information security and network security controls — including encryption, multi-factor authentication (MFA), secure cloud storage, and access control management — to safeguard sensitive medical information. Our systems align with the Privacy Act 1988, Australian Privacy Principles (APPs), and Australian Digital Health Agency (ADHA) standards for healthcare data protection. We also conduct regular security audits, staff cyber security training, and continuous monitoring to prevent unauthorised access and maintain full regulatory compliance."

"We manage medical device cybersecurity through continuous monitoring, risk assessment, and strict adherence to Australian healthcare data protection standards. We secure connected medical devices by implementing network segmentation, endpoint protection, and firmware management to prevent unauthorised access or tampering. Our engineers perform regular vulnerability assessments, apply patch management, and integrate devices into a protected information technology security environment that complies with Australian Digital Health Agency (ADHA) and Privacy Act 1988 requirements. We also provide staff training and incident response planning to ensure medical equipment and patient data remain safe from evolving cyber threats."

"We ensure patient records are securely backed up and protected through encrypted, redundant, and compliant data management systems. We use automated daily backups stored on secure Australian cloud infrastructure, protected by encryption, multi-factor authentication (MFA), and strict access controls. All our backup and storage processes align with the Privacy Act 1988, Australian Privacy Principles (APPs), and Australian Digital Health Agency (ADHA) guidelines for healthcare data. We continuously monitor systems, test data recovery procedures, and maintain information security and data integrity to ensure patient records remain confidential, accessible, and compliant."

"Yes, we help medical practices prepare for RACGP (Royal Australian College of General Practitioners) accreditation by ensuring IT systems meet all required standards for data security, privacy, and reliability. We assess existing infrastructure, backups, and information security policies to confirm alignment with RACGP 5th Edition Standards and Australian Privacy Principles (APPs). Our team assists with implementing compliant data backup systems, network security, access control, and cyber security training for staff. We also provide documentation and audit support so your practice can demonstrate full compliance during accreditation assessments. Our end-to-end approach gives clinics confidence that their digital environment meets both the clinical and security standards required for RACGP accreditation."

"Yes, we help organisations meet the requirements of the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). We assess IT systems, data handling practices, and security controls to ensure compliance with national privacy and information security obligations.

Our team implements data encryption, access management, secure backups, and cyber security frameworks that protect sensitive information and reduce privacy risk. We also assist with policy documentation, incident response planning, and staff cyber security training to maintain ongoing compliance.

Our compliance-focused IT solutions help healthcare providers and businesses operate confidently within Australian privacy laws and data security standards."

Cloud & Infrastructure

Yes, we specialises in secure, end-to-end cloud migration for Australian businesses. We help organisations move their systems, data, and applications to the cloud safely and efficiently, ensuring minimal downtime and full data integrity.

Our team designs tailored cloud migration strategies that align with your business needs whether that’s Microsoft 365, Azure, private cloud, or hybrid cloud environments. We also implement cloud information security and data protection standards to keep your operations compliant and secure.

Migrating to the cloud improves scalability, efficiency, and security and cloud computing integration while reducing infrastructure costs. We design and manage cloud information security frameworks and hybrid cloud environments that help businesses modernise systems, safeguard data, and achieve compliance with Australia’s information security best practices.

We deliver fully managed Microsoft 365 implementations, from planning to post-launch support. We start by assessing your business needs, then design a tailored deployment covering Exchange, Teams, SharePoint, and OneDrive. Our team handles migration, configuration, and user access management to ensure seamless integration with your existing systems.

We also apply information security and data protection standards, ensuring compliance and optimised collaboration across devices. After rollout, you will recieve training, monitoring, and 24/7 support to keep your Microsoft 365 environment secure, productive, and scalable.

Of course - we design and manage secure, cloud-based remote working solutions for Australian businesses.
We implement tools such as Microsoft 365, Teams, VPNs, and virtual desktop environments to enable staff to work safely from anywhere. Our solutions are built with information security, network security, and data protection standards to ensure compliance and performance. We also provide multi-factor authentication, endpoint protection, and 24/7 support to keep your workforce connected and secure — whether working on-site, hybrid, or fully remote.

We manage complete network infrastructure upgrades — from planning to implementation — with minimal business disruption. We begin by assessing your existing systems and designing scalable, high-performance solutions that enhance connectivity, reliability, and network security.

Our team handles hardware installation, cabling, configuration, and data migration, ensuring compliance with information security and data security standards throughout the process. After deployment, we provide ongoing monitoring, optimisation, and 24/7 support to maintain a secure, efficient, and future-ready IT environment.

Yes, we implement secure VPN solutions that enable remote teams to connect safely to business systems from anywhere. We configure encrypted tunnels, multi-factor authentication, and access controls to protect sensitive data and meet Australian cyber security and information security standards.
Our VPN solutions integrate seamlessly with cloud environments and internal networks, supporting hybrid work, compliance, and high-speed, reliable connectivity. Additionally, we also provide monitoring and support to ensure your remote access remains stable, efficient, and secure.

Yes, we can provide complete cloud migration services for Australian businesses. We manage every stage of the process — from system assessment and data transfer to configuration and post-migration optimisation — ensuring a seamless transition to Microsoft 365, Azure, or hybrid cloud environments.
Our experts apply strong cloud information security, data protection, and compliance frameworks to safeguard your systems during and after migration. With FocusNet, you gain scalable, high-performance cloud solutions that improve flexibility, resilience, and business continuity.

We manage software licensing and compliance to ensure every application in your environment is legal, secure, and cost-efficient. We maintain accurate licence inventories, track renewal dates, and ensure alignment with vendor terms and Australian software compliance laws. Our team implements centralised licence management systems that monitor usage, reduce overspending, and prevent unlicensed software risks. We also integrate information security and data protection standards to ensure all software meets compliance requirements, particularly within Microsoft 365, cloud, and enterprise IT environments. Our proactive management helps prevent audit issues, reduce costs, and maintain a secure, fully compliant software ecosystem.

Cybersecurity

Australian organisations must comply with the Privacy Act 1988, Notifiable Data Breaches scheme, and data security standards. We at FocusNet help companies implement information technology security policies, encryption, and cloud information security controls to ensure legal compliance and strong cyber security in companies of all sizes.

We ensure data security and compliance through a multi-layered, standards-driven approach. By applying advanced information security and network security controls, including encryption, access management, and continuous monitoring, to protect sensitive information across all systems.

Our solutions align with Australian data security standards, the Privacy Act 1988, and the Notifiable Data Breaches Scheme, ensuring legal and regulatory compliance. Additionally, we also provide cyber security training, risk assessments, and ongoing audits to maintain a secure and compliant digital environment for every client.

Businesses should complete a cyber security audit at least once a year providing nothing significant has changed within your IT systems. Otherwise, if you have made any major changes or if you experience suspicious activity, you should engage a cyber professional to perform an review as soon as possible.

Zero-trust security assumes that no device or user is trusted by default — every connection is verified. We implement information technology security and network security models that apply zero-trust principles, helping organisations reduce internal risk, protect data integrity, and meet data security standards in hybrid work environments.

SMBs can improve cyber security by enabling multi-factor authentication, regular software patching, and cyber security training for staff. We provide affordable cyber security services and network security solutions tailored to Australian small businesses, including audits, managed firewalls, and endpoint protection aligned with the Essential Eight.

We protect businesses against ransomware through proactive prevention, detection, and rapid response strategies. We deploy multi-layered cyber security solutions, including endpoint protection, network security, real-time monitoring, and data backup systems that ensure quick recovery.

Our approach follows Australian information security and data protection standards, incorporating user awareness training, email filtering, and threat intelligence to stop attacks before they spread. Our 24/7 monitoring and incident response help minimise downtime and protect your critical business data.

Yes, we provide tailored cyber security training programs to help staff recognise and prevent security threats. Our training covers phishing awareness, password management, safe data handling, and remote work security, all aligned with the ACSC Essential Eight and Australian data security standards.

By educating employees on real-world cyber risks, we help reduce human-error incidents — one of the most common causes of breaches. We also offer ongoing refresher sessions and simulated attacks to maintain a strong, security-aware workplace culture.

Yes, we perform thorough penetration testing and vulnerability assessments to identify, prioritise, and remediate security weaknesses. Our approach combines automated vulnerability scanning, manual penetration testing by our experienced security engineers, and threat modelling to replicate realistic attack paths. We test networks, endpoints, cloud workloads, web applications, and external-facing services, then produce a clear risk-ranked report with actionable remediation steps mapped to information security and Australian data security standards.

Post-test, we provide remediation support, retesting, and ongoing monitoring (EDR, SIEM) to ensure issues are resolved and controls remain effective.

Compliance & scope: our tests can be tailored for PCI, HIPAA-like requirements, or other industry and regulatory needs — and are scheduled to minimise business disruption. We also offer red team/blue team exercises and monthly or quarterly vulnerability scanning for continuous assurance.

We provide continuous cyber threat monitoring through advanced detection, analytics, and response systems. By combining network security, endpoint monitoring, and threat intelligence, we identify suspicious activity in real time. Using SIEM (Security Information and Event Management) and EDR (Endpoint Detection & Response) platforms, we proactively detect anomalies before they become incidents.

Our 24/7 operations team monitors logs, cloud environments, and endpoints to ensure rapid incident response and full compliance with Australian information security and data security standards.

Yes, by aligning technology, security, and compliance controls with insurer standards. We conduct cyber risk assessments, vulnerability testing, and security audits to identify gaps that could affect policy approval or renewal. Our team helps document your cyber security posture, implement essential protections such as multi-factor authentication, data backup systems, and incident response plans, and ensure ongoing compliance with Australian data security standards.

Our comprehensive approach supports both pre-insurance readiness and post-incident recovery, helping your organisation demonstrate strong information security to insurers and stakeholders.

We meet and support all major cyber insurance requirements set by Australian insurers and underwriters. We help businesses implement the essential controls typically required for coverage, including:

- Multi-factor authentication (MFA) for email, VPN, and privileged access
- Regular data backups and secure, tested restoration processes
- Endpoint protection and network security monitoring
- Incident response and disaster recovery plans
- User awareness and cyber security training
- Vulnerability management and patching schedules

Our solutions are built around Australian data security standards, ISO 27001, and the ACSC Essential Eight, ensuring your organisation can demonstrate compliance and readiness when applying for or renewing cyber insurance.

We follow a structured, rapid-response process to contain, investigate, and remediate security breaches. Our incident response framework aligns with the Australian Cyber Security Centre (ACSC) Essential Eight and data security standards, ensuring compliance and minimal business disruption.

Our process includes:
- Detection & Alerting: Continuous monitoring identifies suspicious activity in real time.
- Containment: Immediate isolation of affected systems to prevent spread.
- Investigation: Root-cause analysis and digital forensics to determine impact and entry points.
- Eradication & Recovery: Removal of malicious code, system restoration, and verification of data integrity.
- Reporting & Prevention: Detailed incident reports, recommendations, and implementation of enhanced information security controls to prevent recurrence.

Our 24/7 support team ensures fast response times and effective communication throughout the entire event lifecycle.

We implement multi-layered cyber security measures that protect networks, data, and users across every environment. Our defence strategy integrates:

- Next-generation firewalls and network security monitoring
- Endpoint Detection and Response (EDR) and threat intelligence systems
- Multi-factor authentication (MFA) and access control management
- Data encryption, secure backups, and disaster recovery planning
- Cloud information security and zero-trust frameworks
- User awareness and cyber security training programs

All our solutions align with Australian data security standards, the ACSC Essential Eight, and ISO 27001 best practices — ensuring strong, compliant protection for businesses of all sizes.

We provide fully managed data backup and disaster recovery solutions to ensure business continuity and data integrity. We design automated data backup systems with redundant cloud storage, encryption, and version control to protect against accidental loss or cyber incidents.

Our disaster recovery planning includes real-time replication, failover testing, and rapid restoration processes to minimise downtime and data loss. Our approach aligns with Australian data security standards, the Privacy Act 1988, and ACSC Essential Eight controls — ensuring your organisation can recover quickly, securely, and compliantly after any event.

Business Automation

Automation reduces manual work and integrates security and cloud computing workflows to improve accuracy and compliance. We build automated systems that connect operations with information technology security, helping Australian organisations save time and strengthen internal controls as part of their digital transformation.

Yes, we offer software development and app integration services that connect and streamline the various platforms used across your organisation. Our integration capabilities cover web forms, document management systems, CRM platforms, and workflow automation tools, ensuring all your business applications communicate efficiently to improve productivity and reduce duplication of work. Our approach involves tailoring integration solutions to fit your existing infrastructure, whether cloud-based or on-premises. As a Microsoft-certified partner, we can align Microsoft 365, Azure, and third-party applications to create a cohesive and secure digital ecosystem designed to support growth and operational efficiency.

We provide full staff training whenever we implement new systems. Our goal is to ensure your team feels confident and capable using the technology from day one. We deliver tailored onboarding sessions, hands-on demonstrations, and clear documentation to help your staff adapt quickly and work efficiently with new tools. We also offer ongoing learning through our Security Awareness Training (SAT) program, which includes interactive modules and phishing simulations to strengthen your team’s cybersecurity knowledge and awareness. Whether you’re upgrading internal systems or rolling out new software company-wide, we’ll be there to train and support your people every step of the way.

Yes, we provide comprehensive business automation solutions designed to streamline operations and improve productivity. We help businesses reduce manual tasks through workflow automation, digital forms, document management, and app integration, allowing systems and teams to operate more efficiently and with fewer errors. Our team works closely with you to identify areas where automation can deliver the biggest impact. Whether it’s automating approval workflows, managing data between platforms, or establishing smarter digital processes, we tailor solutions that fit seamlessly within your existing systems. These improvements not only save time but also boost consistency and visibility across your operations.

Websites & Digital Marketing

Yes, we provide secure, fully managed website hosting and maintenance services for Australian businesses. Our hosting solutions are built on Australian-based, ISO 27001-certified infrastructure, ensuring fast performance, data sovereignty, and compliance with Australian data security standards.

We manage server updates, SSL certificates, backups, and website security monitoring, while also offering ongoing technical maintenance and uptime monitoring. Our hosting environment integrates seamlessly with your broader IT and cyber security systems, giving you a single, secure provider for all your business technology needs.

We create secure, responsive, and SEO-optimised websites that align with your brand and integrate seamlessly with your IT and digital infrastructure.
Our team focuses on performance, user experience, and cyber security, ensuring your site not only looks great but also meets Australian data security and privacy standards.
From initial design through to hosting, maintenance, and analytics integration, FocusNet delivers a complete end-to-end digital solution.

Our website design packages include everything your business needs for a secure, high-performing online presence.

Each package typically covers:
- Custom website design and development tailored to your brand
- Responsive layouts for desktop, tablet, and mobile
- On-page SEO setup and analytics integration
- Hosting and SSL certificates on Australian, ISO 27001-certified servers
- Website security, backups, and performance monitoring
- Optional integrations with CRM, Microsoft 365, or other business systems

We combine digital design, information security, and ongoing maintenance so your website looks professional, runs efficiently, and stays compliant with Australian data security standards.

Most of our website projects take between 4 and 10 weeks from planning to launch, depending on size and complexity. A standard business site (5–10 pages) is usually completed in around 6 weeks, while larger or integrated sites — for example, those connecting to CRMs or cloud systems — may take a little longer.

We begin every project with a detailed planning and design phase, followed by development, testing, and a secure handover on ISO 27001-certified hosting. Our goal is to deliver high-performing, secure websites on time and tailored to your business needs.

Every website designed by FocusNet is fully responsive and optimised for all devices. We ensure your site automatically adjusts to different screen sizes, including mobiles, tablets, and desktops, for a seamless user experience.

Our design process includes mobile-first layouts, fast loading speeds, and secure hosting on Australian, ISO 27001-certified servers. This means your website looks professional, performs efficiently, and meets Australian data security standards — wherever your customers access it.

We can redesign your existing website to improve performance, security, and user experience. We modernise outdated sites with responsive design, enhanced functionality, and SEO optimisation, while ensuring full data protection and compliance with Australian privacy and security standards.
Our team handles the entire process — from content migration and design updates to hosting and ongoing maintenance — all built on ISO 27001-certified infrastructure.
The result is a faster, more secure, and professional website that aligns with your brand and business goals.

Yes, we provide professional website content writing services tailored to your business and industry. Our content team creates SEO-optimised, engaging, and brand-aligned copy for new websites or redesign projects. We focus on clarity, conversion, and compliance — ensuring your website content reflects your brand voice and SEO best practices. We also provide technical content, service page copy, and blog articles that integrate seamlessly with your overall digital strategy.

We connect websites to CRM systems, ERP software, marketing automation tools, and Microsoft 365 or SharePoint environments to streamline data flow and improve productivity.

All integrations follow strict information security and data protection standards, ensuring compliance with Australian data security and privacy regulations. Our team manages the full process, from API setup and testing to ongoing monitoring, so your website and business systems work seamlessly together.

At FocusNet Technology, we build websites on a range of industry-leading platforms including WordPress, Shopify, and custom-developed frameworks. Our team selects the most suitable platform based on your business goals, scalability requirements, and design preferences. We are also experienced in integrating third-party systems, APIs, and e-commerce functions to deliver seamless digital experiences.

Our hosting is powered by Australian-based, ISO 27001-certified infrastructure, ensuring fast performance, reliability, and compliance with Australian data security and privacy standards.
We handle server management, SSL certificates, backups, and uptime monitoring, while providing 24/7 support from our Perth team. FocusNet’s hosting integrates seamlessly with your wider IT environment — delivering a single, secure solution for both your website and business systems.

Our website hosting packages are built to deliver performance, security, and convenience. Each package includes high-speed cloud hosting, SSL certification, daily data backups, proactive system monitoring, and technical support. We also take care of core platform updates and performance optimisation to ensure your site runs efficiently at all times.

We maintain a 99.9% uptime guarantee across all hosting environments. Our infrastructure leverages enterprise-grade cloud networks with redundancy and load balancing to minimise downtime and maintain consistent website availability. All servers are continuously monitored to detect and address potential issues.

Yes. We provide automated daily backups for all hosted websites, with data stored securely in offsite, encrypted locations. In the event of accidental data loss or security incidents, we can restore your site quickly and effectively to ensure business continuity.

We handle the entire migration process, including DNS updates, data transfers, email configuration, and security checks, ensuring zero downtime and full data integrity.
Our hosting infrastructure is Australian-based and ISO 27001-certified, meeting national data security and privacy standards. Our technical team completes all migrations carefully and efficiently.

All hosting plans at FocusNet Technology come with free SSL certificates as standard. SSL encryption ensures that data transmitted between your website and its visitors remains secure, helping to protect sensitive information and maintain user trust.

Website security is a critical part of our hosting service. We implement enterprise-level firewalls, DDoS protection, malware detection, brute-force prevention, and regular system patching. Additionally, we monitor hosted environments 24/7 and provide optional cyber risk assessments for enhanced protection.

Yes, we offer detailed cyber reviews that assess your website’s security posture. These reviews include vulnerability scans, threat detection, and actionable recommendations for strengthening your cyber resilience. Our goal is to ensure your online presence remains secure and protected against evolving digital threats.

Yes. We offer ongoing website maintenance packages that include CMS and plugin updates, technical troubleshooting, performance optimisation, and content support. Our team ensures that your site remains secure, up to date, and aligned with the latest best practices.

We do. FocusNet Technology provides professional email hosting services integrated with your business domain. Our email solutions include spam filtering, reliable mail delivery, and compatibility with desktop and mobile clients. We can also assist with Microsoft 365 or Google Workspace integrations for advanced business email options.

Yes, our team provides SEO support, from technical setup to content optimisation. We focus on improving site structure, loading speed, keyword alignment, and metadata performance to enhance your search engine rankings and digital visibility.

We actively assist clients with AI search optimisation strategies, ensuring websites are structured and written to perform well on emerging AI-driven search platforms such as ChatGPT, Perplexity, and Google AI Overviews. This includes schema markup, content structuring, and natural language tuning to improve visibility in AI-generated search results.

Yes. We integrate advanced analytics and tracking systems such as Google Analytics, Meta Pixel. These tools provide valuable insights into visitor behaviour, conversion performance, and audience demographics, enabling you to make informed marketing and design decisions.

We continuously track website uptime, speed, and performance metrics to ensure optimal stability and user experience. Our monitoring systems alert our support team to any irregularities, enabling rapid response and adjustment when required.

Our design team creates brand-aligned visuals, including logos, brochures, digital banners, and website graphics, all optimised for both print and online use.

We combine creative design with technical precision to ensure every asset is high-quality, on-brand, and ready for deployment across web, social media, and marketing materials. FocusNet’s design services integrate seamlessly with our broader digital marketing and website development offerings, giving your business a consistent, professional presence.

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